Privacy Policy
Privacy Policy – Isles of Fleet Retreat
We are committed to protecting your privacy and handling your personal information fairly, transparently and securely. This Privacy Policy explains how we collect, use, store and share your personal information when you book and stay with us at Isles of Fleet Retreat.
1. Who we are
Isles of Fleet Retreat (“we”, “us”, “our”) provides luxury self-catering lodge accommodation in South West Scotland. For data protection purposes, we are the data controller of the personal information you provide to us. Our website address is: https://www.isles-of-fleet-retreat.co.uk
2. What Information We Collect
When you make a booking or contact us, we may collect:
- Your name and contact details (address, email, phone number)
- Payment information (securely processed via our payment provider)
- Booking details (dates of stay, number of guests)
- Special requests or preferences you choose to share with us
- Communication records (emails or messages between you and us)
We do not collect more data than is necessary for your booking and stay.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your booking
- To take and manage payments, deposits, and security authorisations
- To provide guest support before, during, and after your stay
- To meet legal and regulatory obligations (e.g. tax records)
- To improve our services and guest experience
We will not use your data for marketing without your explicit consent.
4. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR:
- Contract: To provide the accommodation and services you have booked.
- Legal obligation: To meet accounting, tax, or regulatory requirements.
- Legitimate interests: To improve our guest services and protect our business.
5. How We Store & Protect Your Information
- All data is stored securely, with appropriate technical and organisational measures in place to prevent loss, misuse, or unauthorised access.
- Payment card details are not stored by us directly, but are securely processed by our third-party payment provider.
- We only retain your data for as long as necessary to fulfil the purposes above, and to meet legal/accounting requirements
6. Sharing Your Information
We do not sell or rent your personal data. We may share limited information with:
- Our payment provider (for processing payments and deposits securely)
- Professional advisors (e.g. accountants) where legally required
- Authorities if required by law (e.g. HMRC, law enforcement)
7. Your Rights
Under data protection law, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate information
- Request erasure of your data where it is no longer required
- Object to certain processing or request restriction of use
- Request transfer of your data to another service provider
- Withdraw consent (where we rely on consent, e.g. for marketing)
To exercise any of these rights, please contact us (see below).
8. Cookies & Website Use
Our website address is: https://www.isles-of-fleet-retreat.co.uk
If you use our website, cookies may be used to improve browsing experience and website performance. You can manage or disable cookies via your browser settings.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Isles of Fleet Retreat
Court Knowe, Gatehouse of Fleet, Castle Douglas DG7 2HB
Email – info@isles-of-fleet-retreat.co.uk
10. Complaints
If you are unhappy with how we use your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk
